Business Process Mapping – This includes one-on-one work with various functional areas and individuals at your organization to outline strategy, map processes, gather requirements and KPIs, validate findings and identify process improvement opportunities. The strategic and tactical assessments conducted provide the framework for the initial business case and benefits realization plan.
Business Process Improvement, Optimization and/or Reengineering – we “deep dive” into your organization’s processes and identify opportunities for improvement. This involves on Root Cause Analysis and solution development, and improvement pilot sessions. We will help your organization implement process changes and document any new policies and procedures. We perform process improvement, optimization or reengineering based on each client’s needs.
Continuous Improvement – To ensure that the recommended process improvements are practical, sustainable and continue to deliver value to the organization, We provide leadership and change management support, executive and end-user training, tools and resources, including a Center of Excellence, and ongoing implementation, post-implementation and benefits realization services. Our staged approach empowers your organization to understand, improve and take charge of your processes in both the short- and long-term. It also provides the training and support necessary to create true and lasting change throughout your organization.